Technical Support
A number to call, and a record of what was asked and answered.
The problem
Support is whoever answers, and the same question gets solved from scratch each time.
What we do
Support requests raised through the client portal, tracked to resolution, with the history kept — so the fourth person to hit the same problem gets the answer rather than the investigation.
Who this is for
Organizations without an internal help desk.
What you receive
- Support requests raised and tracked through the portal
- Agreed response times
- Resolution history retained
- Periodic summary of what is being asked
How it works
Consultation
Scope and expectations.
Agreement
Service agreement and response times.
Support
Ongoing.
What we need from you
- Agreement on scope and response times
These become your onboarding checklist — generated from the services you choose, so you are not asked for anything this work does not need.